Terms and Conditions

Privacy Notice and Cookies

Last updated: March 2020

Please read this privacy notice (“Privacy Notice”) carefully as it describes our collection, use, disclosure, retention and protection of your personal information. This Privacy Notice applies to any website, application or service which references this Privacy Notice. Where you provide us with your personal information in any of the ways described in section 2 below, you agree that we may collect, store and use it: (a) in order to perform our contractual obligations to you or to provide services or information that you have requested and consented for; (b) based on our legitimate interests for processing (i.e. for internal administrative purposes, data analytics and benchmarking (see section 3 below for more information), direct marketing, maintaining automated back-up systems or for the detection or prevention of crime); or (c) based on your consent, which you may withdraw at any time, as described in this Privacy Notice.

Section 1. Who we are

This Privacy Notice applies to all products, applications and services offered by Isha Foundation group companies but excludes any products, applications or services that have separate privacy notices which do not incorporate this Privacy Notice.

Section 2. How we collect information

To the extent permissible under applicable law, we collect information about you and any other party whose details you provide to us when you:

  • Complete online google forms and sign up for any particular service that we offer,
  • Interact with us using social media (Facebook, Whatsapp, Instagram, Twitter, etc)
  • Contact us offline, for example by telephone, fax, SMS, email or post.

Providing us with information about others

If you provide us with personal information about someone else, you are responsible for ensuring that you comply with any obligation and consent obligations under applicable data protection laws in relation to such disclosure. In so far as required by applicable data protection laws, you must ensure that you have provided the required notices and have obtained the individual’s explicit consent to provide us with the information and that you explain to them how we collect, use, disclose and retain their personal information or direct them to read our Privacy Notice.

Section 3. What information we collect

This may include your name (including business name), address, email address, telephone / mobile phone number and Whatsapp phone number.

Section 4. How we use your information

To the extent permissible under applicable law, we use your information to:

  • Provide any information and services that you have requested or any applications or services that you have ordered;
  • Manage our relationship with you (for example, customer services and support activities);
  • Deliver joint content and services with third parties with whom you have a separate relationship (for example, social media providers); and

Section 5. Sharing your information

The security and privacy of your personal information are very important to us. Your data will not be shared with any third party other than statutory bodies that govern us upon their request. By submitting this form to us, you consent to your data being stored and processed centrally in Isha database (e.g. global information and customer relationship management; software).

Statutory bodies include:

  • Regulators to meet Isha Foundation Group’s legal and regulatory obligations;
  • Law enforcement agencies so that they may detect or prevent crime or prosecute offenders;

Section 6. Marketing

From time to time, we may use your information to contact you with details about our applications, products and services that we feel may be of interest to you. You can also unsubscribe from any email marketing using the links provided in the emails we send to you.

Section 7. Data retention

We will retain your personal information for the duration of our business charitable relationship and afterwards for as long as is necessary and relevant for our legitimate business purposes. Where we no longer need your personal information, we will dispose of it in a secure manner (without further notice to you).

To the extent permitted by applicable law, we also retain information about you after the closure of your Isha account or relationship with Isha by discontinuing our programs, if your application for Isha account or for an Isha program is declined or if you decide not to proceed. This information will be held and used for as long as permitted for legal, regulatory, fraud prevention and legitimate business and charitable purposes.

Section 8. Changes to our privacy notice

We may change this Privacy Notice from time to time. However we will not reduce your rights under this Privacy Notice. We will always update this Privacy Notice on our website, so please try to read it when you visit the website (the ‘last updated’ reference tells you when we last updated this Privacy Notice).

Section 9. Security and storage of information

We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage. We will do our best to protect your personal information but we cannot guarantee complete control over the security of your information which is transmitted to our website, applications or services or to other websites, applications and services via an internet or similar connection.

Section 10. Transfers outside of the European Economic Area

Data protection laws protect personal information in the European Union but other countries do not necessarily protect your personal information in the same way.

Our website and some of our applications or services or parts of them may also be hosted in the United States or otherwise outside of the EEA (which means all the EU countries plus Norway, Iceland and Liechtenstein) (“EEA”) and this means that we may transfer any information which is submitted by you through the website or the application or service outside the EEA to the United States or to other territories outside of the EEA. When you send an email to us, this will also be stored on our email servers that are hosted in the United States.

By using our website, products or services or by interacting with us in the ways described in this Privacy Notice, you consent to the transfer of your information outside the EEA in the circumstances set out in this Privacy Notice. If you do not want your information to be transferred outside the EEA you should not use our website, applications or services.

Section 11. Other sites and social media

If you follow a link from our website, application or service to another site or service, this Privacy Notice will no longer apply. We are not responsible for the information handling practices of third party sites or services and we encourage you to read the privacy notices appearing on those sites or services.